ABOUT THESE TERMS & CONDITIONS
This website is operated by Euro Parts Haus ("we", "us", "our"). These Terms and Conditions ("Terms") apply to your access to and use of this website and to any purchase you make from us, whether as a visitor, registered customer, or otherwise.
By accessing or using this website, or by placing an order, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced here. If you do not agree to these Terms, please do not use this website.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products to you.
ELIGIBILITY
By using this website, you confirm that you are at least 18 years old, or that you are using the site with the consent and supervision of a parent or guardian.
ACCEPTABLE USE
When using this website, you must not:
- use the website for any unlawful purpose or in violation of any Australian or New Zealand law or regulation;
- infringe our intellectual property rights or those of any third party;
- transmit any virus, malware, or other harmful code;
- harass, defame, or discriminate against any person;
- submit false or misleading information; or
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attempt to interfere with the security or proper functioning of the website
We may suspend or terminate your access to the website if you breach these Terms.
PRODUCTS, PRICING & AVAILABILITY
We aim to display product information, including descriptions, images and pricing, as accurately as possible. However:
- colours and images may vary slightly depending on your device's display;
- the website may occasionally contain typographical errors, inaccuracies, or omissions relating to pricing, availability, or descriptions; and
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we reserve the right to correct any such errors and to cancel or amend an affected order, even after it has been accepted. If this happens, we will notify you and offer a full refund for any amount already paid
All prices are listed in Australian dollars (AUD) and, unless stated otherwise, are inclusive of GST where applicable.
ORDERS & PAYMENT
By placing an order, you make an offer to purchase the relevant product(s), which we may accept or decline at our discretion (for example, due to stock unavailability, a pricing error, or suspected fraud). Payment must be made in full at the time of ordering using one of the payment methods offered at checkout. Card and payment details are encrypted during transmission and are processed by our payment gateway provider — we do not store full card numbers.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you under the Australian Consumer Law (ACL), or any other law, that cannot lawfully be excluded, restricted, or modified.
Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For details on how to arrange a return, exchange, or warranty claim, please see our separate Store Policy page, or contact us using the details below.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, and subject to what is stated above:
- we are not liable for any indirect, special, or consequential loss arising from your use of the website or products, except to the extent such liability cannot be excluded by law
- we do not warrant that the website will be uninterrupted, secure, or error-free;
- all products are provided "as is" and "as available", except as otherwise guaranteed by the ACL;
- we exclude all warranties, conditions, and representations, whether express or implied, other than those which cannot lawfully be excluded;
- where the ACL permits it (including because the goods are not of a kind ordinarily acquired for personal, domestic, or household use), our liability for breach of a non-excludable guarantee is limited, at our option, to the repair or replacement of the goods, the resupply of the service, or the cost of doing so; and
OPTIONAL TOOLS & THIRD PARTY LINKS
We may provide access to third-party tools or link to third-party websites over which we have no control. Your use of any such tools or websites is at your own risk, and we recommend reviewing their own terms and privacy policies. We are not responsible for the content, accuracy, or practices of third parties.
USER COMMENTS AND SUBMISSIONS
If you submit reviews, comments, or other content to us, you grant us a non-exclusive, royalty-free license to use, reproduce, and publish that content for purposes connected with our business. You must not submit content that is unlawful, defamatory, obscene, or that infringes any third party's rights. We may, but are not obliged to, monitor or remove submitted content at our discretion.
INDEMNITY
You agree to indemnify us, our related bodies corporate, directors, employees, and agents against any claim, loss, or expense (including reasonable legal costs) arising from your breach of these Terms or your violation of any law or third-party right, except to the extent caused by our negligence or a failure of the goods to meet a consumer guarantee.
TERMINATION
We may suspend or terminate your access to the website at any time if you breach these Terms. Termination does not affect any rights or obligations that accrued before termination, including your rights under the ACL.
SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other policies referenced here, constitute the entire agreement between you and us regarding your use of the website, superseding any prior agreements or understandings.
CHANGES TO THESE TERMS
We may update these Terms from time to time by posting the updated version on this page, with a revised “last updated” date. Your continued use of the website after changes are posted constitutes acceptance of those changes. Any material change will not apply retrospectively to an order you have already placed.
GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts. If you are accessing this website or placing an order from New Zealand, these Terms still apply to your purchase, and New South Wales law and jurisdiction apply.
Last updated: 15/09/2026
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ABOUT THIS PRIVACY POLICY
Euro Parts Haus ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you.
Note: Euro Parts Haus currently has an annual turnover of less than $3 million and is generally not required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) unless an exception applies. However, we choose to handle your personal information broadly in line with the APPs as a matter of good practice and to support your trust in shopping with us.
INFORMATION WE COLLECT
We may collect personal information you provide directly, including your name, email address, phone number, and billing and shipping address, along with details of the products you order. We do not collect or store full credit card numbers; payments are processed securely by our payment gateway provider(s).
LOG DATA & COOKIES
When you visit our website, we automatically collect certain data, including your IP address, browser type, pages visited, and time spent on the site ("Log Data"). We also use cookies — small data files stored on your device — to operate the website and improve your experience, such as remembering items in your cart and understanding site traffic. You can disable cookies in your browser settings, though some parts of the website may not work properly as a result.
HOW WE USE YOUR INFORMATION
We use your personal information to:
- process and deliver your orders;
- respond to your enquiries and provide customer support;
- improve our website and product range; and
- send you marketing communications, where you have opted in
MARKETING COMMUNICATIONS
We will only send you marketing emails if you have opted in to receive them, in accordance with the Spam Act 2003 (Cth). Every marketing email will clearly identify us as the sender and include a functional unsubscribe link. You may opt out at any time by clicking "unsubscribe" or by contacting us directly. Opting out of marketing communications will not affect transactional emails relating to your orders.
SHARING YOUR INFORMATION
We may share your personal information with trusted third parties who help us operate our business, including:
- our e-commerce platform provider, Shopify;
- payment processors;
- delivery and logistics providers; and
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email marketing and website analytics providers
These providers may only use your information to perform the services we engage them for. Some providers may store or process data on servers located overseas (for example, in the United States). By using our website, you acknowledge that your information may be handled outside Australia. We do not sell your personal information to third parties.
DATA SECURITY
We take reasonable steps to protect your personal information using commercially acceptable security measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
ACCESS & CORRECTION
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.
CHILDREN'S PRIVACY
Our website is intended for use by adults. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Last updated: 15/09/2026
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COMPLAINTS & CONTACT
If you have any questions, concerns or complaints about how we handle your personal information or our terms and conditions, please contact us at support@europartshaus.com.au